Expand-on-Demand

Anywhere in the World.


Kinettix is the go-to global leader in providing IT field
technicians and break/fix dispatches in U.S.-based enterprise
and managed service providers, anywhere, anytime. From
remote staff augmentation services to fully managed
outcomes...we've got you covered.

 

120+

25,000+ 

100+

countries serviced
by our field techs

skilled technicians
around the globe

remote services
skilled workers
 

 

Learn More About Us

ONSITE IT SERVICES

Whether you want local break/fix techs or highly-skilled field engineers in a remote corner of the world, Kinettix is one partner for all your onsite IT services needs.

GET RELIABLE TECHS ONSITE NOW

In today's fast-paced world, your IT equipment needs to online and operating well. Downtime leads to reduced productivity, or even worse, a poor customer experience. Yet today's companies are dealing with diverse and widespread IT infrastructure and are finding it increasingly difficult to provide technicians and management services to maintain these systems or repair them when they go down.

Kinettix solves these problems by being a single partner for any of your IT field services needs.

Whether you are looking for Smart Hands to support your W-2 technicians, techs for break/fix outside your coverage area, or contingent labor to meet a surge in demand, we provide the onsite IT services you need, 24/7, anywhere on the globe. 

NEED ONSITE IT SERVICES?

Contact us today for a free consultation

HOW WE HELP

GLOBAL REACH

 

Onsite IT Services-Global

We handle all kinds of field services. Whether you need a break/fix in your office across town or standing digital signage repair at hundreds of locations around the globe, we get a technician with the qualifications you need onsite, fast.

TECH MANAGEMENT

 

Onsite IT services management

We take the weight of managing the dispatch technicians off your shoulders. From site evaluation to preparing the technician to check-in, check-out, and close the ticket, it's all included in our dispatch services.

ONSITE IT SERVICES MADE SIMPLE

Onsite IT Services API

We are API-based. Simply connect to our API, then order dispatch services directly through your existing service management platform for unprecedented ease and transparency. It's Onsite IT services made simple!

REQUIRE ONSITE IT FIELD TECHNICIANS?

GET THE ONSITE IT SERVICES YOU NEED WHEN YOU NEED THEM

  • Start by requesting a Dispatch via Email, Chat, Web Form, Call, or our Dispatch1® Client Portal, or your own management software using our Dispatch1 API.
  • Kinettix's Dispatcher reviews each request to validate information, document requirements, and request criticality.
  • Kinettix locates and schedules a technician with the correct skillset for the job.
  • Kinettix checks in with the technician upon arrival and again after the work is completed.
  • If issues arise on site, the technician works with designated escalation resources to remediate the issue and confirm resolution.
  • Kinettix catalogs and uploads all deliverables, creates a closeout report, and complete the ticket.
Dispatch Graphic-New Branding

BREAK/FIX SERVICES FOR ANY NEED

Our global network of certified techs can handle any type of deployment, repair, decommissioning, or disposal of equipment.

OUR ONSITE IT SERVICES INCLUDE

 

  • Dispatch desk services as an extension of your firm, handling client support on your behalf.
  • Bi-directional ticket support using client-provided tools.
  • 24/7 coverage in 90+ countries.
  • No contractual minimums, tailored to your specific needs.
  • Fixed pricing based on skillset, criticality, and region.
  • Locating and vetting skilled field technicians for each event.
  • Full management of break-fix events from start to billing, including ticket processing, technician support, escalation management, and deliverables collection."


REQUIRE ONSITE IT FIELD TECHNICIANS? SHARE YOUR DETAILS WITH US

Contact Details
KNTX_PC-Rollout-Project-Case-Study-tabletx1_2023

PC ROLLOUT PROJECT CASE STUDY

A Kinettix Field Services Project Case Study

Download Now