ON-DEMAND FIELD NATION DISPATCHERS
Use the management services you need, when you need them, to scale your contingent label pool.
ON-DEMAND FIELD NATION DISPATCHERS
Use the management services you need, when you need them, to scale your contingent label pool.
DIRECT-TO-TECH MODEL WITH A MANAGED OUTCOME
Do you like the flexibility and transparency of using Field Nation techs, but want scalable management capacity to fully leverage them? If so, Kinettix’s On-Demand Field Nation Dispatchers program is the perfect fit for you. This unique program allows you to wrap Kinettix coordination and management services around your Field Nation instance.
Choose the exact management services you need on an a-la-carte basis. Get maximum flexibility with month-to-month agreements, payment directly through Field Nation, and the option to interview and select your team members.
Our On-Demand Field Nation dispatchers program takes the burden of managing techs off your shoulders while avoiding the excessive pricing of third-party providers.
WE’RE EAGER TO TALK. LET US KNOW IF YOU’D LIKE MORE INFO ON OUR ON-DEMAND FIELD NATION DISPATCH SERVICES
ON-DEMAND FIELD NATION DISPATCHERS IS IDEAL FOR IT SERVICES PROVIDERS WHO:
● Want to control the use and payment of their techs directly.
● Have developed tools and processes.
● Have unpredictable demand or a large need for every-hours coverage.
● Want CCNA or other technical support skillsets to support Field Services operations.
HOW PROVIDERS ARE USING ON-DEMAND FIELD NATION DISPATCHERS
IT SERVICE PROVIDER
A fast-growing Chicago-based IT Service Provider needed assistance in scaling up a team for dispatch and project work running in their Field Nation instance. Kinettix provided a dedicated resource working in their tools and process. This allowed the cost-competitive means of expanding their service windows to 24x7 coverage.
HOW IT WORKS
Build a dedicated team of coordinators with a Shared Pool to burst based on demand.
ON-DEMAND FIELD NATION DISPATCHER SERVICES INCLUDE:
TICKET MANAGEMENT
1. Field Tech Check-in / Check-out
2. Field Tech Remote Support
3. Escalation Engagement
4. Deliverables Collection and Auditing
REMOTE COORDINATION
1. Field Technician Management
2. Field Technician and Site Audit Call-Ahead
3. Installation Reviews
4. Equipment shipping and Confirmation
PROJECT PLANNING AND MANAGEMENT
1. Talent Pool Development
2. Technician Vetting
3. Technician Sourcing and Dispatch
4. US-based Project Managers
5. Design Services for large and complex rollout services
KINETTIX GLOBAL OPERATION CENTER
Kinettix has a professionally managed team of on-demand project and dispatch coordinators:
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100% Onboarded by Kinettix entity in Philippines and US
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Undergo a full background check and vetting process
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Cross-trained in our dedicated Service Center in Cebu, Philippines
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Can work any time shift
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Are fully outfitted with a dual-screen. Win10 PC and a VOIP headset.
How can we help you today?
ABOUT KINETTIX
Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We bridge the gap between traditional staffing and a reliable contingent workforce.
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