DISPATCH1 CASE STUDY

Kinettix currently supports a digital merchandising solutions provider that has six offices in different parts of the world. This Channel Partner has a direct relationship with a global fast food chain and relies on Kinettix to install and repair drive-thru menu boards on their behalf.

Before hiring Kinettix, the Channel Partner was looking for an IT field services provider that could install, repair, and replace drive-thru menu boards at their Client’s restaurants across the U.S. on an unplanned basis. They needed a partner with the infrastructure to receive and respond to these requests quickly, creating minimal downtime.

The Channel Partner also required both IT field technicians and electricians at each dispatch, along with a dedicated project coordinator to manage all resources and logistics.

This case study outlines how Kinettix completed this project.

Download it to see:

• The complete project schedule
• Detailed team resources and responsibilities
• Logistics provided by Kinettix